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Summary: This article discusses all macOS Catalina known issues with solutions. Issues like hardware or apps won't work after macOS Catalina update, Mac not turning on, and data loss are included.
Many people are indecisive to upgrade to macOS Catalina, the latest operating system by Apple. Thus, knowing possible macOS Catalina issues will help a lot before you install macOS 10.15. For example, you can't download/install macOS Catalina, apps won't work, iCloud is not available, or you have connectivity issues with yout WiFi or Bluetooth on macOS Catalina.
Therefore, this post discusses some common macOS Catalina upgrade issues and how to fix these problems.
Now, let's check the table below and see if you can find a solution to your problem.
Jun 19, 2020 ? Download ? ⚡Please, subscribe and like if you liked the video.⚡ Tags: office, microsoft office, mac, macos, macbook, microsoft. The latest or recent versions of Office for Mac are ready for Catalina (ie 64-bit): Office 365 for Mac (fully updated) Office 2019 for Mac; Office 2016 for Mac after v15.35 is also OK for Catalina. After v15.35, Office 2016 for Mac is 64-bit only. If you’ve been updating Mac Office 2016 regularly, you’ll be OK. Office 2011 for Mac will NOT. Nov 11, 2011 PROBLEM: Lion does not run Power PC programs like Word X for Mac. According to amazon.com customer comments on the new version of Word/Mac, it loses files forever and generally is not reliable. I've looked at other wp programs like open office and pages, but they do not act like Word. My wife has used some version of Word for many years now. Microsoft Office for Mac 2011 offers a solid update to the Word, Excel, PowerPoint, and the other members of the productivity suite. Though the latest package is still not on par with the Windows. In macOS Catalina 10.15, you might see some icons of your apps disappearing when clicking the Applications shortcut in the Finder sidebar, only third-party applications. This will happen if you used Migration Assistant to migrate your data to a Mac running macOS Catalina. How to fix: Open the Finder on your Mac.
- Table of contents
- 1. Should I update My Mac to macOS 10.15 Catalina?
- 2. Can't install macOS Catalina on Mac
- 3. macOS Catalina runs into low disk space during installation
- 4. Can I install the macOS 10.15 alongside macOS Mojave?
- 5. Mac won't boot/turn on after installing macOS 10.15Hot
- 6. macOS Catalina update is stuck/frozen
- 7. Sidecar errors: Service Not Supported
- 8. Apps won't work in macOS Catalina
- 9. macOS Catalina keeps asking for Apple ID
- 10. Apps icons go missing in the Finder
- 11. WiFi/Bluetooth is not working on macOS Catalina
- 12. iCloud is not available after macOS update
- 13. External hard drives/mouse/keyboard is not working in macOS Catalina
- 14. macOS Catalina makes Mac slow/overheating
- 15. Files, documents, or folders get lost after update
- 16. External drive is read-only in macOS Catalina
Oct 07, 2015 To verify that the computer meets this prerequisite, click About This Mac on the Apple menu. To verify that Office for Mac 2011 14.1.0 is installed on your computer, follow these steps: On the Go menu, click Applications. Open the Microsoft Office 2011 folder, and then start any Office application. (For example, start Microsoft Word).
Warning: This post will include multiple macOS Catalina problems, and some serious problems like 'Mac not booting after update' could cause data loss. Therefore, if you are facing some Mac booting issue after macOS update, it is highly recommended to recover the lost files from the unbootable Mac with iBoysoft Data Recovery for Mac first.
With more patchers are released and bugs are fixed, macOS 10.15 Catalina becomes better and better. But new macOS Catalina issues will never stop showing up. Thus, this article is worthy of reading as you'll know some common macOS Catalina upgrade issues, and how to address them.
1. Should I update My Mac to macOS 10.15 Catalina?
macOS Catalina is so tempting to upgrade, but you may still sit on the fence and wonder:
- Is macOS Catalina stable to use on My Mac?
- Is it worth updating to macOS Catalina?
- Will macOS Catalina damage or slow down My Mac?
More worries keep bothering you. Then, should you upgrade to macOS 10.15 Catalina on your Mac? To be honest, it's up to you as now macOS Catalina is getting less and less flaws.
If you want to try these new features mentioned in WWDC 2019, you can have a bash to install macOS Catalina. But keep one thing in mind, back up your Mac and everything before updating macOS.
If you are an conservative person who have get used to macOS Mojave or High Sierra, then just don't upgrade.
2. Can't install macOS Catalina on Mac
Normally, you can sign up to the Apple APP Store to download and install the macOS Catalina 10.15. But you could encounter problems while you are downloading or installing it.
How to fix:
If you are suffering from this problem, you probably need to check if you have enough space on the drive or volume for installation. The macOS Catalina update will take more than 4.9 GB in total.
Or you may not install to this volume because the Macintosh HD is not mounted when installing macOS Catalina, then you need to check your startup disk in Disk Utility.
Space is enough but the macOS installation couldn't be completed still? Well, you can boot your Mac into Safe Mode and reinstall macOS 10.15. This will isolate incompatible software when you update the sysem. Here is how to boot Mac in Safe Mode (also known as Single User mode).
- Restart your Mac and immediately hold the Shift button.
- When your Mac boot into Safe Mode, reinstall macOS 10.15 Catalina.
- Reboot your Mac.
Also, you may be unable to upgrade to macOS Catalina because of the error 'macOS Catalina could not be verified' below, even though you have cleared out your content caching and re-download for times.
How to fix:
- Click the Apple logo at the upper left and choose System Preferences.
- Find Date & Time and open it.
- Select Date & Time panel and Click the lock to make changes at lower left.
- Uncheck and then recheck the 'Set date and time automatically' option and then save changes by click the lock.
Then restart the computer and proceed to download the update once again through settings and software update. Hopefully, it will resolve the issue of the update not being verified.
3. macOS Catalina runs into low disk space during installation
Chances are that you still can't install macOS Catalina even in Safe Mode. Sometimes, even though you have pretty much no personal file on this Mac and space appears to be enough, you still could fail to install this system due to low disk space warning. As a matter of fact, it's just one of the macOS Catalina problems many users would face.
However, if you are disturbed by the low space problem, you received the low space warning from the system.
How to Fix:
You can fix the low space issue is to delete some local Time Machine snapshots which were made by the system previously. However, if you are not a specialist, you are not advised to do this deletion in case of losing data. Instead, if you have backups in Time Machine, you can just downgrade the macOS Catalina to another stable one like Mojave and then restore your lost files.
Some users see an additional Macintosh HD - Data volume in the Disk Utility of macOS Catalina and regard it as an unknown issue. Indeed, it's not. APFS drive in macOS Catalina will be divided into two volumes. One is called Macintosh HD which contains the system information and is protected with read-only mode, while the other one is Macintosh HD - Data volume where your apps and files are stored.
4. Can I install the macOS 10.15 alongside macOS Mojave?
You are torn if you don't know if macOS Catalina is better than Mojave or High Sierra. Maybe, you can make a compromise between them. That is to run macOS Catalina alongside your current macOS.
You can split your hard drive into two systems and install the Catalina on a separate partition. It is feasible because macOS Catalina will reside itself in a read-only volume, and you can do this with these steps:
Step 1: Open Finder and click Go at the upper left of your desktop.
Step 2: Go to Utilities and choose Disk Utility.
Step 3: Select the internal/startup hard disk and choose Partition at the top.
Step 4: Click Partition and click on the plus button +.
Step 5: Fill in a name, choose APFS format, and choose a size.
Step 6: Click Apply to create a new partition.
Step 7: When you move forward to install macOS Catalina, choose this partition as the installation location.
To switch between your current macOS Mojave and macOS Catalina, you can access System Preferences by clicking the Apple logo at the upper left of the desktop and select Startup Disk. Then click the lock at the lower left corner to make changes, key in the password as the system asks. Finally, select your system and restart your Mac.
5. Mac won't boot/turn on after installing macOS Catalina
If you breeze in the newest macOS and install it to your lovely Mac computer, only to find that your Mac won't turn on or stuck on the loading bar after update, or even gets stuck on Mac grey or white screen.
What a nuisance! It has to be fixed instantly because you probably are in need of this Mac. But before you go further to fix the not booting Mac, you are strongly advised to recover lost data from this unbootable Mac with iBoysoft Data Recovery for Mac to avoid losing anything important.
Learn why Mac black screen happens and how to fix black/blue/grey/white screen and turn on your MacBook Pro/Air without problem. Read more >>
After you get your files back, stay in calm and try the following solutions to fix this unbootable Mac.
Solution 1: Check Mac hard drive with Disk Utility in macOS Recovery mode
If your Mac can't boot past the Apple logo after installing macOS 10.15, you can check the startup disk in Disk Utility in case there is any disk error.
Step 1: Reboot your Mac and immediately hold Command + R to boot into macOS Recovery mode.
Step 2: Release theses keys when you see the loading bar.
Step 3: Select Disk Utility from the macOS Utilities menu.
Step 4: Select the startup disk or the macOS volume in the left sidebar of Disk Utility.
Step 5: Click First Aid at the top center and click Run to repair this disk.
Step 3: When it's finished, click on Done and restart your Mac as usual.
Solution 2: Uninstall macOS Catalina or downgrade it to macOS Mojave
Also, it is possible that your Mac is not compatible with macOS 10.15, or you are not satisfied with macOS Catalina's performance. In this case, you may want to uninstall macOS Catalina from your Mac.
Then how to uninstall macOS Catalina on Mac? Can you downgrade macOS Catalina to Mojave? You can check the overall solutions to Mac is not booting up after macOS update or follow these steps to uninstall macOS Catalina.
Step 1: Completely turn off your computer.
Step 2: Restart your Mac and hold Command + R instantly to boot Mac into macOS Recovery Mode.
Note: If your Mac can't boot into macOS Recovery mode with Command + R, you can hold Option + Command + R or Shift + Option + Command + R at startup. It will boot into macOS Recovery over the Internet, so make sure your Mac is connected to the Internet.
Step 3: Let go of the key combinations when you see the macOS Utilities menu.
Step 4: Choose Disk Utility and click Continue.
Step 5: Choose the Startup Disk (labeled Macintosh HD usually) and click Erase.
Step 6: Format it as APFS and click on Erase.
Step 7: Back to macOS Utilities menu and choose Reinstall macOS.
Step 8: Click Continue and then agree to any terms and conditions. When it is completed, your Mac will restart and get back to macOS Mojave.
Check 10 tested and tried solutions to fix a Mac computer, like a MacBook Pro/Air, an iMac or a Mac mini, that won't turn on or start up normally. Read more >>
6. macOS Catalina update is stuck/frozen
You may be wondering how long time macOS Catalina will take to install because this macOS update is frozen on your Mac for hours. Many people are confronted with the similar problem that the macOS Catalina is stuck on 'Setting Up Your Mac', Screen time, or other process. It annoying and frustrating, especially after you have run out of your patience by waiting for its completion.
How to fix:
Well, if you have waited it for a very long time but nothing has changed, you can try to backup your files and reboot your Mac by holding down the power button. Hopefully, this will make your Mac go back to normal condition.
7. Sidecar errors: Service Not Supported
Even though Sidecar is the most exciting feature for many users, the Sidecar is limited to work on some Macs/iPads. That's to say, Sidecar may be not working when you mirror macOS Catalina to iPadOS. If you're unable to connect to your iPad and receive 'Sidecar errors: Service Not Supported', you need to firstly check if your iPad is installed with iPad iOS 13, then check the following list to see if your device is compatible with macOS Catalina 10.15.
Macs that are compatible with macOS Catalina:
- MacBook Pro (Mid-2012 and newer)
- MacBook Air (Mid-2012 and newer)
- MacBook (early 2015 and later)
- iMac (late 2012 or newer)
- iMac Pro (2017 or newer)
- Mac Pro (late 2013 or newer)
- Mac Mini (late 2012 or newer)
iPad models that support Sidecar
- 12.9-inch/11-inch/10.5-inch/9.7-inch iPad Pro
- iPad (5/6th generation)
- iPad mini (5th generation)
- iPad mini 4
- iPad Air (3rd generation)
- iPad Air 2
8. Apps won't work in macOS Catalina
It is possible that you install macOS Catalina on your Mac, only to find that some of your software like Microsoft Word 2011 won't run or even open in macOS 10.15 at all. Instead, you may receive a message like below to inform you that your app is not optimized for your Mac and needs to be updated.
Why? Actually, it is because macOS Catalina doesn't support 32-bit apps anymore. Apple has been phasing out 32-bit software for the last 10 years and macOS Mojave is the last one that supports 32-bit software.
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How do I check if my app is 32-bit on Mac?
By default, macOS will tell you that the app is 'not optimized for your Mac' or something like that when you attempt to open a 32-bit app in macOS Catalina. However, if it doesn't give any warning but the software just won't open, you can also check your apps for 64-bit compatibility manually.
Step 1: Click on the Apple logo at the top left corner and select About This Mac.
Step 2: Click on the System Report….
Step 3: Scroll down the context menu in the sidebar until you see the Software section.
Step 4: Click on the Applications option under Software to show your applications on this Mac.
Step 5: Find the target app and you will see a section titled 64-Bit (Intel).
Next to this section is either Yes or No. 'Yes' means the app is 64-bit, and 'No' means the app is 32-bit and needs to be updated.
How to fix:
Well, you can't have your cake, and eat it. If you want to upgrade your operating system to macOS Catalina which is only compatible with 64-bit software for sure, you can't use your 32-bit apps. So, you have only three options in this case and the solution is totally up to your preference.
- Upgrade this software to a newer 64-bit version.
- If there is no 64-bit version available for this app, find an alternative one that does the same work but is compatible with macOS 10.15.
- Downgrade macOS Catalina to macOS Mojave.
Here is the overall tutorial to downgrade from macOS Catalina to macOS Mojave, or High Sierra, Sierra, El Capitan, etc. without data loss. Read more >>
9. macOS Catalina keeps asking for Apple ID
Some users also complain that after installing macOS Catalina, the Mac asks for updating the Apple ID settings. However, after you put in your password of Apple ID and your Mac password, the message may pop back up again and again after a few minutes.
How to fix:
You can solve this macOS Catalina bugs by saving your keychain to iCloud drive, and the following is the steps to do this.
- Click on System Settings.
- Choose Apple ID at the top and then choose iCloud in the context menu. It will show what is using the iCloud.
- Scroll down this menu and choose Keychain.
- Enter your Apple ID and your computer password a couple times as they are asked.
10. Apps icons go missing in the Finder
In macOS Catalina 10.15, you might see some icons of your apps disappearing when clicking the Applications shortcut in the Finder sidebar, only third-party applications. This will happen if you used Migration Assistant to migrate your data to a Mac running macOS Catalina.
How to fix:
- Open the Finder on your Mac.
- Right-click on Finder at the upper left corner of your desktop, and then choose Preferences.
- In the Sidebar tab, select the Applications favorite, then remove the Applications shortcut from the sidebar that displays incorrect results.
This article will show you how to recover lost/missing/disappeared Documents Folder and other files on macOS Catalina and earlier with ease. Read more >>
11. WiFi/Bluetooth is not working on macOS Catalina
Can't access the Internet after installing macOS Catalina? WiFi/Blutooth is not working or not available? Check the following methods to fix such issues.
How to fix macOS Catalina WiFi not working issues:
Method 1: Simply click on WiFi in the menu bar and turn WiFi Off. And then wait for 10-15 seconds and reconnect to it. Try this for several times if it doesn't fix the WiFi problem after the first try.
Method 2: Restart your Mac in Safe Mode and see if you can access the Internect. If you can, it should be some incompatible apps or extensions that hinder the WiFi in normal work, and you could fix such WiFi not workign issue by uninstalling or updating your software and drivers.
Method 3: Create a new Network Location simply.
1. Click the Apple icon at the upper left, and then choose System Preferences.
2. Find Network and then create a new Network location which usually show as Automatic.
3. Choose Edit Locations, click on the + button to create a new location, and then click Done.
4. Re-join a known working WiFi network.
How to fix macOS Catalina Blutooth issues:
- Open Finder, click on Go in the top menu, and then click Go to Folder...
- Type in /Library/Preferences and click Go.
- Find the file com.apple.Bluetooth.plist, copy this file to another location and then delete the original one.
- Restart your Mac and reconnect to your Bluetooth devices.
12. iCloud is not available after macOS update
As you know, iCloud is extremely helpful to share folders between different devices. Sometimes, it can even restore some lost files after an update.
However, after macOS Catalina was released, you might see the message 'Couldn't connect to iCloud' when creating a new Pages, Numbers, or Keynote document in a shared folder. When confronted with this problem, you can simply close this document and then reopen it.
Furthermore, you could meet some other iCloud issues.
- iCloud Drive fails to automatically download all files after macOS Catalina update
- Multiple empty Application libraries within iCloud Drive after update
How to fix:
- Download the desired files from iCloud drive manually and individually.
- Safely remove the empty folders from iCloud.
- Restart your device and start everything from scratch.
13. External hard drives/mouse/keyboard is not working in macOS Catalina
It happens that Mac won't recognize your external hard drive after installing macOS 10.15 Catalina. What's worse, this issue also affects some accessories like keyboard, mouse and printer drivers, etc. Why?
For the most part, it is still the 32-bit driver that makes your external drives not working.
How to fix:
- Simply update these drivers in App Store
- Contact the developer in their support page to ask for a driver update.
The reasons for Mac not recognizing external hard drive are varied, so check this guide to fix 'Mac doesn't recognize external hard drive' issue easily. Read more >>
14. macOS Catalina makes Mac slow/overheating
As for a large number of exciting features are introduced in macOS 10.15 Catalina, some people complain that Catalina has slowed their screens down. What's worse, it makes their computers overheating, and even causes some battery problems.
It is annoying, especially for some game geeks and office workers who need a fluent computer eagerly. Thus, try the solutions below to calm you and your Mac down.
Solution 1: Uncheck Login Items as many as possible
Even though macOS is designed for better performance, too much unnecessary items at login will lower you Mac. What's worse, these login items could make your Mac stuck on loading bar when you boot your Mac. So, just disable it as the following steps.
Step 1: Click on the Apple logo at the top left corner and select System Preferences.
Step 2: Choose Users and Groups in the menu and click on your account in the left sidebar.
Step 3: Click Login Items in the right column to show a list of programs that automatically start up when you turn on your Mac.
Step 4: Select as much software as you can and click on the minus - button at the bottom of this window.
If this doesn't fix your problem when you reboot your Mac, try the next solution.
Solution 2: Reset System Management Controller (SMC)
Resetting the System Management Controller (SMC) is a feasible solution if the macOS Catalina is not working normally, which helps to solve many power and hardware related issues. If you are suffering from one of these problems below, resetting SMC is particularly effective.
- Mac computer is overheating
- Power management and battery problems
- Video and external displays not working
- Mac doesn't respond when you press the power button
- General performance and functionality problems
How to reset SMC on Mac:
Step 1: Shut down the computer completely and make sure your Mac is connected with power.
Step 2: Using the built-in keyboard, press and hold the Shift + Control + Option + Power Button keys at the same time for about 10 seconds. If you have a MacBook Pro with Touch ID, the Touch ID button is also the power button.
Step 3: Release all the keys together and press the power button to start up your computer.
Step 4: The boot time after resetting a machine's SMC will be a bit longer than usual, that is normal. When the computer is booting up, you can customize your Mac settings according to your need again.
15. Files, documents, or folders get lost after update
You may lose files after macOS update. Some users' desktop becomes empty, and some other people find that they can't locate some photos in Photos library. It's a terrible feeling when you can't find important documents, photos, emails, etc. after macOS update. So, you'd better not risk your work Mac with the every new Apple operating system.
Lost important data after updating to macOS Catalina? Files on their MacBook or iMac are gone? Click this post to get solutions to recover them. Read more >>
But since you have lost files after macOS update, the most urgent thing probably is to recover these files. You can try these 3 solutions to get them back.
Solution 1: Recover files from iCloud
Actually, if you 're using iCloud Drive to sync Desktop & Documents folders, it is rather easy to restore documents, photos, etc.
Just visit www.icloud.com and sign in with your Apple ID to recover your files now.
Solution 2: Recover files from Time Machine backups
No data backup in iCloud? Don't worry, because you have another feasible way to recover lost/disappeared files.
Ta-ta, that is Time Machine. If you have backed up your Mac with Time Machine before update, it's easy to recover lost files then. Now, let's see how to recover files from Time Machine backups.
Step 1: Connect this Time Machine backup external hard drive to your Mac.
Step 2: Click on the Apple logo at the top left corner and select System Preferences.
Step 3: Find Time Machine, open it, and then check Show Time Machine in menu bar.
Step 4: Locate Time Machine at the upper right menu, click its icon and choose Enter Time Machine.
Step 5: Look through the Time Machine backup folders in the left sidebar and locate the target files according to time.
Step 6: Select files you want to recover and click Restore.
Solution 3: Recover lost data with Mac data recovery software
If you haven't backed up the lost/missing files with Time Machine, then you can look for a Mac data recovery tool to recover files from the Mac computer after macOS Catalina update.
You can use iBoysoft Data Recovery for Mac to recover lost data from Mac computers.
iBoysoft Data Recovery for Mac is user-friendly Mac data recovery software, which can recover photos, videos, music files, word files, emails, etc. from Mac computers. It is one of the most powerful APFS data recovery tools that can recover files from formatted, corrupted, unreadable, unmountable APFS partitions/drives. What's more, it also can retrieve deleted/lost files from emptied Trash and supports external hard drive data recovery, SD card data recovery, USB flash drive data recovery, etc.
Tutorial to recover lost data from macOS Catalina with iBoysoft Data Recovery for Mac
Step 1: Download iBoysoft Data Recovery for Mac on your Mac and launch it.
Step 2: Select the drive/volume you lost data from and click Next to scan for files on this drive.
Step 3: Select files you want to get back. You can preview the target files by double-clicking.
Step 4: Click Recover to get lost/missing files back.
16. External drive is read-only in macOS Catalina
Another problem many users are facing is that external drives are read-only in macOS Catalina. This could include hard drives, USB flash drives, SD cards, etc. As a result, you will be unable to write to, transfer, edit, delete files on the read-only drive in macOS Catalina. As a matter of fact, this problem results from the NTFS file system which Apple does not officially allow write support, and it not only occurs to macOS 10.15 Catalina but other Mac operating systems.
How to fix external drive read-only in macOS Catalina:
If your external drives are read-only in macOS and you're unable to write to NTFS drives, you can download an NTFS for Mac driver like iBoysoft NTFS for Mac. This tool can mount NTFS drives on Mac in read-write mode, granting you full access to NTFS drives in macOS so that you can create, save, copy, paste, delete and modify files on this drive.
Best NTFS Driver for Mac - iBoysoft NTFS for Mac
- Mount NTFS volumes in read-write mode and unmount with single click
- Check and repair NTFS disk errors on Mac
- Erase data on NTFS disks easily
- Reformat exFAT/FAT32/HFS+ disk to NTFS on Mac
- Support macOS 10.15/10.14/10.13/10.12 and OS X 10.11/10.10/10.9/10.8
Read also:
If you're faced with a macOS Catalina issue that is not covered in this article or you have other tested and trusted solutions, kindly update us via [email protected]
Applicable Products
- ShareFile
Information
NOTE: Apple’s latest macOS Catalina has released on October 7. Citrix Files for Mac users must upgrade their version of Citrix Files for Mac to version 19.10 for full compatibility.
TIPS! Need Citrix Files for Mac? Download it here: http://dl.sharefile.com/cfmac |
Citrix Files makes accessing your files from a Mac much easier. It allows you to access files and folders from ShareFile directly through Finder on your Mac. Content is streamed when it is accessed and not permanently stored on your computer. Changes made to files in the ShareFile folder are automatically saved back to the cloud. Most Finder operations like drag and drop, copy and paste, move and rename, and others will automatically update to the cloud.
System Requirements
Will Catalina Pages Open Office 2011 For Mac Word Files Pdf
- macOS 10.12 Sierra
- macOS 10.13 High Sierra
- macOS 10.14 Mojave
Note:
Installation on macOS 10.11 El Capitan is possible, but Citrix no longer supports this version.
Installation on macOS 10.11 El Capitan is possible, but Citrix no longer supports this version.
Install
Download the installer DMG. Open the installer package and follow the prompts to install Citrix Files. You will be required to provide an administrator password to complete the installation.
After installation, a volume named “Citrix Files” will appear. You may access this volume by clicking on the Citrix Files menu bar item and then clicking the folder icon. It will also appear in the Favorites sidebar in Finder windows. This volume displays all of the files and folders from your Citrix Files account.
Sign in
When starting the Citrix Files Desktop app for the first time, you are prompted to sign in with your Citrix Files Credentials.
Basic Operations
Citrix Files allows you to manage the files in your Citrix Files account the same way that you would manage files normally through Finder.
Operation | Description |
---|---|
Open and Edit | Double click on a file in the Citrix Files folder. Make any edits necessary and then save the changes. Citrix Files uploads the edited file. |
Download | Drag and drop file(s) or folder(s) from the Citrix Files folder to another folder on your computer. You may also copy and paste files and folders. |
Upload | Drag and drop file(s) or folder(s) from the Citrix Files folder to another folder on your computer. You may also copy and paste files and folders. |
Delete | Right click on a file or folder and select Move to Trash. You may also drag files and folders to the trash. |
Move | Drag and drop file(s) or folder(s) from one location in the Citrix Files folder to another. SMART Notebook version 16.1 (Newest release) is officially supported on OSX 10.9.x (Mavericks), 10.10.x (Yosemite), or 10.11.x (El Capitan) operating system software. SMART Notebook does not officially support the OS (10.12) at this time. SMART Notebook 16.2 will officially support Mac OS 10.12 which will release in December. Oct 24, 2019 After installation of the installer is complete, open the Applications folder on your Mac, then double-click the file named Install OS X Yosemite. Click Continue and follow the onscreen instructions. You might find it easiest to begin installation in the evening so that it can complete overnight, if needed. Allow installation to complete. Smartboard for mac yosemite. Nov 05, 2014 Running SMART Notebook 11.4 on OS X Yosemite 5 November, 2014 Luke 88 Comments Ironically, SMART is one of the dumbest, least likeable tech companies around, but unfortunately I’m responsible for quite a few of their interactive whiteboards. |
New Folder | Create a new folder in Citrix Files folder. |
Quick Tip:
The new local storage folder selection feature: Storage Folder
Recently accessed files and files made available offline are stored in a cache folder for fast access. In most cases, there is no need to change this location. Some users with hard drive partitions may wish to store cache data on another partition. You may change the folder where the cache is stored by clicking storage folder.
The new local storage folder selection feature: Storage Folder
Recently accessed files and files made available offline are stored in a cache folder for fast access. In most cases, there is no need to change this location. Some users with hard drive partitions may wish to store cache data on another partition. You may change the folder where the cache is stored by clicking storage folder.
- The cache folder is named 'SFDriveMapper'. Please use the preferences menu to free up or remove data instead of deleting content directly.
- Choose a location that will always be available (an external hard drive is not recommended) -When you switch locations, the app will move data already in the cache to your new location.
Icon Overlays
Files and Folders will have an icon overlay representing the status of that item. The following defines what each icon overlay represents:
Right Click Menu
When you right click on a file or folder within Citrix Files, you will see some additional options. These options give you access to the functions available in Citrix Files for these items. Options will vary based on the types of files or folders you have selected, permissions, and account settings.
Operation | Available For | Description |
---|---|---|
Share | Files and Folders | Copy Link - Copies a Citrix Files download link. Link settings will be determined by the Share options in your Preferences. Email with Citrix Files - Send a download link through email. Email options may be customized before sending, or by modifying default options in your Preferences. Email with mail app - Opens the Mail app in Mac OS. A new message is generated that contains a Citrix Files download link Initiate Approval - (For a single file only) Initiate an approval workflow on a file |
Request Files | Single Folder | Copy Link - Copies a Citrix Files upload link. Link settings will be determined by the Share options in your Preferences. Email with Citrix Files - Send a upload link through email. Email options may be customized before sending, or by modifying default options in your Preferences. Email with mail app - Opens the Mail app in Mac OS. A new message is generated that contains a Citrix Files upload link |
Check Out | Single File | Check Out a file to prevent other users from making changes |
View Details | Single File or Folder | View detailed information for a file or folder. The details window provides access to multiple file versions, notes, or checkout details |
Refresh Contents | Single Folder | Folder contents should update automatically as changes are made, but you may refresh contents manually using this function |
Additional actions are available under More Options.
Operation | Available For | Description |
---|---|---|
Download | Files and Folders | For file(s) and folder(s), download allows you to download file(s) or folder(s) to a specific location on your computer. Note: For improved performance, use this option for large file downloads or downloading a large number of items. These downloads are optimized for bulk operations and do not store data in the cache. |
Upload | Single Folder | Right click on a folder and upload allows you to upload files and folders from a specific location on your computer. Note: For improved performance, use this option for large file uploads or uploading a large number of items These downloads are optimized for bulk operations and do not store data in the cache. |
Manage Permissions | Single Folder | Add users to a folder, modify folder permissions, and copy folder permissions from one user to another. |
Add to Favorites | Single File or Single Folder | Adds the file or folder to the Favorites folder. |
Preview | Single File | Stream a video file without downloading it (Available for .mp4, .ogg, .ogv, and .webm file types). |
Menu Bar Icon
This icon displays the current status of Citrix Files. A spinner over the icon indicates activity.
Uploads in progress or edits that are being saved back to Citrix Files will be indicated by a spinner. You will also see a spinner when navigating to a folder. The spinner indicates that the contents of a folder are being fetched and should appear after the spinner disappears.
Uploads in progress or edits that are being saved back to Citrix Files will be indicated by a spinner. You will also see a spinner when navigating to a folder. The spinner indicates that the contents of a folder are being fetched and should appear after the spinner disappears.
Dashboard
Clicking on the menu bar icon will open the dashboard.
Recent Files - Files that have been uploaded or edited will appear in the list of recent files. Double click on a file to open it.
Workflow button - Open up a window containing Workflows where you can view
Open Citrix Files Folder - Opens the Citrix Files location in Finder
Recent Files - Files that have been uploaded or edited will appear in the list of recent files. Double click on a file to open it.
Workflow button - Open up a window containing Workflows where you can view
Open Citrix Files Folder - Opens the Citrix Files location in Finder
Overflow Menu
This provides access to Preferences, Send Feedback, Help Launch Website, and Quit.Provide a rating for the app and leave detailed comments.
Help - Provides links to support and legal resources. This menu also allows you to report a technical problem with the app to the development team.
Launch Website - Opens the Citrix Files website.
Quit - Quits the App.
Preferences - Opens the Preferences for the App.
Preferences
Preference | Description |
---|---|
Account | Log out - Logs you out of your account. Cached files are deleted |
App Settings | Cache - Hover over the ? for details and cache usage Clear Cache - This removes ached files Reset App settings - Removes folder structure archive and cached files. Doing this will quit and relaunch Citrix Files for Mac to please save any work before resetting Uninstall - This uninstalls the application. Administrator permissions are required. |
Share Options | Notifications - Set default notifications that are applied when sharing Security - Set default security options that are applied when sharing |
Open and Edit
Will Catalina Pages Open Office 2011 For Mac Word Files On Pc
Open and Edit has been tested with the following applications:
- Adobe Acrobat Reader DC
- Adobe Photoshop
- Keynote
- Numbers
- Microsoft Excel 2008, 2011, 2016, 2017
- Microsoft PowerPoint 2008, 2011, 2016, 2017
- Microsoft Word 2008, 2011, 2016, 2017
- Pages
- Preview
- Sketch
- TextEdit
Other applications will be tested and fully supported during the course of the Beta program. Please report any issues you experience with open and edit.
Users are welcome to use Citrix Files for Mac with any application, however when using applications that are not listed above, we recommend saving local copies before uploading to Citrix Files until compatibility has been tested.
Users are welcome to use Citrix Files for Mac with any application, however when using applications that are not listed above, we recommend saving local copies before uploading to Citrix Files until compatibility has been tested.
Conflict Prevention
Citrix Files for Mac provides end user notifications when another user uploads a new version of a file or checks a file out while you are also viewing / editing the file, in order to prevent file conflicts.
Notification when someone uploads a new version of the file you also have open:
Notification when someone checks out a file while you also have that file open:
Notification when someone uploads a new version of the file you also have open:
Notification when someone checks out a file while you also have that file open:
Citrix Files Drive Unavailable
Citrix Files gives you access to the files on your Workspace account by making them available as a storage drive (like an SD card or a thumb drive). This drive needs to mount itself into your Mac's file system before files can be accessed from Citrix Files. If the Citrix Files app experiences an issue with mounting, the app menu bar icon will show a warning symbol. You will need to ensure the drive mounts properly before you may use Citrix Files.
Reconnect the Drive
- Click the Citrix Files menu bar icon.
- Click Reconnect.
Relaunch the App
Microsoft Office For Mac
You may need to relaunch Citrix Files app in case the app experiences an issue with mounting.
- Close any files that may be open in Citrix Files (Ex: You have opened a Word document in Citrix Files).
- Click on the Citrix Files menu bar icon.
- Click on (..).
- Select Quit.
- Open Citrix Files app in your Applications folder.
Reinstall Citrix Files
Citrix Files installs a kernel extension or kext to mount the drive.
Will Catalina Pages Open Office 2011 For Mac Word Files 2017
- Click the Citrix Files menu bar icon.
- Click on (..).
- Select Preferences.
- Click Uninstall and Confirm.
- Download and install Citrix Files again.
Additional Resources
Will Catalina Pages Open Office 2011 For Mac Word Files Online
CTX237344 - Citrix Files for Mac Known Issues
CTX119253- Language Support for Citrix Products
CTX119253- Language Support for Citrix Products